Business responsibility

For us as a leader in the FM industry, it is just as natural as it is important to take full responsibility for everything we do. We work in a structured manner to minimize risks and incorporate standardized certifications to secure quality in our operations.

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Quality-assured delivery and certificates

To meet our customers high demands on quality, efficiency and delivery reliability, and to ensure that our service deliveries meet these requirements, we have chosen to secure quality and environmental certification for our operations in accordance with the international ISO standards. We also fulfil the requirements regarding relevant standards in a number of important service and product areas.

Coor has developed a standardized service delivery process that guarantees professional and quality-assured service provision, but which can also be tailored to the needs of individual customers.

This management system is the backbone of Coor's quality work, which is examined and audited by the external certification body Det Norske Veritas, DNV-GL. All our operations are certified via a global certification in accordance with ISO 9001:2015.

Coor’s Danish operation also holds quality certification from Danish sector organization SBA, evidence that Coor Denmark conducts ethical and responsible business.

Coor holds a global ISO 14001:2015 certification. The company´s management system for environmental work can be found on the intranet. The operations have been audited by the external certification body Det Norske Veritas, DNV-GL.

Coor has a zero vision for work-related accidents and works to ensure that all employees have a good and safe working environment. As part of developing and strengthening this work, Coor has been certified according to the management system ISO 45001: 2018. A certification that focuses on health and safety, which aims to secure how a company works with work environment issues and which guarantees a professional and quality-assured work environment work.

The Coor Group has a global ISO 45001: 2018 certificate, to which all operations in the Group are affiliated. The operations have been revised by the external certification company Det Norske Veritas, DNV-GL.

Sustainability policy & anti-corruption policy

Working in accordance with these documents is part of everything we do to become truly sustainable.

Risk management strategies

The facility management industry is widely perceived as an industry with relatively low risks. To minimize those risks that do exist, Coor engages in structured risk management activities based on mapping, analysis and control.

The objective of Coor’s risk management activities is to secure the Group’s long-term earnings performance and target achievement. Ultimate responsibility for the company’s risk management rests with the Group’s Board of Directors and management. These activities are guided by a central Group risk policy and risk management process and are based on an annual risk assessment covering all areas of activity. The past year’s risk management activities are summarised and discussed by the executive management team and presented to the Board.

Coor’s risk analysis consists of an annual survey in which the key risks are identified. The probability of the identified risks occurring and their consequences are also assessed. The analysis also includes an assessment of the effectiveness of existing controls and measures aimed at minimising and managing the risks. The results are summarised in a risk map for each operating unit, which are then aggregated to Group level.

From a sustainability perspective, the Nordic FM industry is perceived as an industry with a relatively low risk profile. In its risk analysis, the company has taken account of sustainability-related risks. Risks related to human rights and corruption have also been addressed but are currently not considered material enough to warrant inclusion in the detailed assessment of the Group’s priority risk areas. With regard to environmental risks, it should also be noted that the Coor Group only has minor operations that are subject to environmental permit requirements.

Long-term objectives from a triple bottom line perspective

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Environmental responsibility

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Social responsibility

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Coor as an investmest

Envirosense

Partnership model gives Aibel room for improvement

A sixteen kilometre long-term collaboration

Creating a secure environment for more than 220,000 people—every day

Annual report 2023

Financial reports and presentations

"I've always liked to find uses for new tech"

“It’s never too late to get an education”

”I enjoy combining operational work with a strategic approach”

Business responsibility

Quality-assured delivery and certificates

Sustainability policy & anti-corruption policy

Risk management strategies

Long-term objectives from a triple bottom line perspective

Business responsibility

Quality-assured delivery and certificates

Globally certified business

Sustainability policy & anti-corruption policy

Sustainability policy

Anti-corruption policy

Risk management strategies

A sophisticated risk process

Risk assessment

Risks to the business

Sustainability risks

Long-term objectives from a triple bottom line perspective